Virus & Malware Assistance

Identify and remove unwanted software, pop-ups and suspicious programs.

About this service

Identify and remove unwanted software, pop-ups and suspicious programs. Our technician works with you remotely, explains each step and confirms the result with you before the session ends.

This service is delivered by phone and an optional consent-based remote session. You can end the session at any time.

What's included

  • Malware troubleshooting
  • Antivirus configuration
  • Security software assistance
  • Browser security guidance

Supported operating systems

Windows 11 Windows 10 macOS

Service limitations

Hardware repairs, physical damage, data recovery from failed drives, and issues with unlicensed software are not included. Some problems may require more than one session.

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Mac Computer Support

Help with macOS issues, apps, settings and slow performance on your Mac.

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